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Restoring Access

Users can restore account access at https://my.selectel.ru/reset/ by entering their login/contract number and contact e-mail address.

If you have lost your login/contract number, this information can be found in:

  • payment history;
  • transaction confirmation for payments;
  • work summaries;
  • previously sent notifications from no-reply@selectel.ru (each message shows the account number it is intended for; this is true for all account types).

If you lose access to your contact e-mail address, it can be changed by providing the following documents:

  • for legal entities:
    1. tax ID (INN);
    2. document confirming signee’s authorization to sign a restoration request (for executive directors, this is a copy of the order/resolution of appointment, for all others, this is power of attorney);
    3. request addressed to Selectel CEO O. I. Lyubimov.
  • for individuals:
    1. copy of account holder’s passport photo page and photo of account holder displaying said passport photo page;
    2. request address to Selectel CEO P. S. Alimov. The request must indicate the contract number and new e-mail address.

Depending on the restoration method selected by the client during account registration, documents may be sent electronically to the e-mail address payment@selectel.ru or personally delivered to the company’s office.

Please note: In the event of suspected unauthorized account access, additional documents and information may be requested.