Dedicated Server Billing and Payment
Dedicated Servers are billed on a prepayment system. Payments can be made for 1 to 24 months.
To top up your balance, click Balance and payments from the account menu.
You can additionaly click your balance remainder at the top of the screen and click Top up balance from the dropdown menu.
In new window, open the Top up balance tab, choose a payment method, enter the amount you wish to transfer, and click Continue.
Available payment methods:
- bank card
- QIWI wallet
- bank transfer
- bank invoice
Some payments take longer to process than others. Funds should appear in your balance after the period given by the processor.
Placing an Order
After topping up your balance, open the Server section of the control panel and click Order server.
Enter the payment period. Advanced orders for six months and up are eligible for discounts.
Please note: Setup fees do not apply when paying for six months and up. The standard setup fee for all custom and certain fixed configurations is 6,000 rubles (show in the server configuration block under setup fee).
Click Pay. The server status will change to Paid.
Our engineers will prepare and mount your server. As soon as the server is made available to the client, the status will change to Active and the payment period will begin.
You can read about service renewals in Service Payment.
If a client fails to pay for a server, the server's status will change to Not paid. Automatic payments will not occur under this status. When funds are received on the account balance, service payment will have to be made manually.
Please note: Seven days after the paid period ends, all data contained in the server will be erased and the server will be made available to other clients.
Services can be cancelled by disabling monthly payments (if less than a month remains until the end of the paid period).
If you wish to cancel the service immediately and request a refund for fully unused months, please submit your request in a ticket to technical support.
Under Balance and payments, you will find accounting and tax documents for your Selectel services.
Two documents are available:
- work summaries
- VAT receipts
Documents are automatically generated within the first five days following the end of the billing month.
To request a report for multiple months, enter the desired period in the Request documents block and click Request documents.