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Backup Service for Cloud powered by VMware

Our Backup Service for Cloud powered by VMware is an additional service for the Cloud powered by VMware.

The service lets you make and restore backup copies of virtual machines (VM) and complete vApps. Backup repositories (storage space) are hosted on the Selectel platform.


Backup repositories are physically hosted in St. Petersburg in the Dubrovka 3 data center.

All backups are replicated on three independent machines.

For increased availability, every component of the Veeam Backup & Replication™ (VBR) infrastructure is either duplicated or deployed in a fault-tolerant virtualization enviornment.

Communications channels to VBR servers are uncapped. Maximum network throughput is 20 Gbps.

Billing and Payment

Backup services are paid with funds from the Main Balance. For more information about topping up your balance, please consult this article from our knowledge base.

Please note that payments for the Cloud powered by VMware are made from the VMware Balance. More information can be found here.

Paid services can be viewed two ways:

Monthly cost depends on the number of backups and disk space alloted in the cloud repository. No fees apply to traffic.

Getting Started: Enabling the Service

The service can be ordered from the Backup Service for Cloud powered by VMware block under the list of existing virtual data centers.

After paying for the service, a ticket will be automatically created with the number of virtual machines and repository space ordered and paid for, as well as the paid period and organization name.

A response will be sent in the ticket, informing you that the service has been enabled and with a link to the Veeam Enterprise Manager Self-Service Backup Portal. The portal can be accessed using your vCloud Director (vCD) login and password.

Please note that there are only two vCD locations with different self-service portals. To access the portal, enter your login and password for the relevant location: Moscow or St. Petersburg.

Backups are managed (created, scheduled, and restored) from the self-service portal:

  • On the main page of the Dashboard, statistics on objects, backup operations, and available disk space are visually presented as as graphs. These graphs display the time and date when jobs were performed, as well as the network throughput rate during the job.
    Statistics are available for the last 24 hours and 7 days.

The Protected widget consists of different blocks:

  • vApps — shows the number of vApps that restore points were successfully created for in the corresponding period of time
  • VMs — shows the number of VMs that restore points were successfully created for in the corresponding period of time
  • VMs size — the total size of source VMs successfully processed

The Jobs widget consists of different blocks:

  • Number of jobs created by currently logged in administrator
  • Maximum job duration
  • Average data transfer speed

The Backup Storage widget provides information on the status of backup storage for the organization, assigned quotas, and disk space in use. The status indicators are as follows:

  • Green — over 10% of storage space is free
  • Yellow — less than 10% of storage space free
  • Red — no free space in backup storage

The Last 24 hours/Last 7 days widget displays job session results for the corresponding period.

  • Jobs — create and configure backup jobs
  • VMs — restore virtual machines
  • Files — restore individual files
  • Items — restore on the application item-level (currently available for SQL Server and Oracle databases)

Creating Backup Jobs

To create a backup job:

  1. Open the Jobs tab and click Create.
  2. Enter a name, description, and retention policy (number of restore points). Click Next.

  3. Add virtual machines to be backed up and click Add.
  4. Choose one or more virtual machines in the organization. In this case, execution time will be optimal.
    In addition to individual VMs, you can choose vApps or the entire organization. If you later have to remove a machine from a backup, simply add it to Exclusions.

  5. For virtual machines in Windows, we suggest using Enable application-aware image-processing, which lets you create transactionally consistent backups for applications compatible with MS VSS (Volume Shadow Copy Service).
  6. To enable file searching in backups, select Enable guest file system indexing. Enter Guest OS credentials to activate. Click Next.
    Please note that files may be searched for and restored without enabling this option.
  7. Configure an automatic backups schedule. Click Next.

  8. We recommend setting up backup job status notifications. Click OK and then Finish.

  9. The new job will appear in the list.


In Veeam Enterprise Manager, you can manage any existing job:

  • Start
  • Stop
  • Retry

In the Jobs menu, you can:

  • Edit
  • Active Full (manually creates an ad-hoc full backup for the backup copy job)
  • Disable/Enable
  • Delete (optional with all existing backups)
  • Export (to Excel spreadsheet)

Restoring Virtual Machines and vApps

To restore virtual machines, open the VMs tab and select a virtual machine:

  1. Click Restore VM if you want to restore an individual machine.
  2. If you want to restore the vApp that the VM is a part of, click Restore vApp.


To restore individual virtual machines:

  1. Select a restore point.
  2. If necessary, enable Power on VM after restoring.
  3. Enabling Quick rollback (restore changed blocks only) lets you restore only the data blacks required to return a VM to a previous state instead of restoring the entire VM. This function significantly reduces restoration time and hardly affects performance.
  4. Click Restore.
  5. If Overwrite is chosen, your restoration will replace the existing VM. A warning will appear before the VM is restored.
  6. Restoration status will be shown in the tab.

To restore backups to another VM:

  1. Choose a restore point.
  2. Click Restore.
  3. Select Keep. The VM will be restored without overwriting the production VM.
  4. Restoration status will be shown in the tab.

Restoring Individual Files

To restore files:

  1. Open the Files tab.
  2. Click Pick from list and choose the virtual machine containing the files you want to restore.
  3. Click Mount backup.
  4. Find the directory and file.
  5. Files can be restored to production servers or downloaded locally.
  6. If you want to restore multiple files from different directories, select the file and click Add to restore list.
  7. All files will be shown under the Pending Restore tab, where they can be restored or downloaded.
    Please note that downloading large files to your local machine from the browser may take a long time depending on your Internet connection.