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Refund

Return of unused funds upon contract termination 

To return unused funds from your account balance, you need to submit a refund application on the form published on our website. 

Please attach the following to your refund application: 

  • for individuals  copy of your passport; 

  • for legal entities  copy of power of attorney, if the application is not signed by the company CEO. 

When returning the funds deposited from a bank card, a copy of the bank statement for the card reflecting the payment transaction may be additionally requested. 

Refunds are processed within 5 business days after the documents are received. If the bank requires additional information or documents to process the payment, we will contact you via the ticket system. The deadline for the refund in this case will be postponed and will be calculated from the time the complete package of requested documents is submitted. 

Refund of a full payment via bank card 

There is a simplified procedure for a full refund of a payment made by bank card. For a refund, you need to fill out an application using the following template: 

Please attach the following to your application: 

  • for individuals  copy of your passport; 

  • for legal entities  copy of power of attorney, if the application is not signed by the company CEO. 

We will cancel your payment via the processing center, and it will automatically return to the account of the bank card from which it was made. Timeframes for refunds to the card will depend on the conditions of the issuing bank. 

Please note the following: 

  • the simplified refund can be made no later than 6 months from the date of the payment; 

  • the card with which the payment was made must be valid at the time of the refund. If the card is no longer valid, then the refund will be made according to the standard procedure. 

Refunds to third parties 

No refunds are made to third parties at the request of the customer. The refunds are made to the person that entered into the contract (account holder). The exceptions are: reorganization or liquidation of a legal entity, under which the rights and obligations of the account holder can be transferred to third parties by virtue of the law and/or on the basis of legal documents.