Users can restore account access at https://my.selectel.ru/reset/ by entering their login/contract number and contact e-mail address.
If you have lost your login/contract number, this information can be found in:
- payment history;
- transaction confirmation for payments;
- work summaries;
- previously sent notifications from firstname.lastname@example.org (each message shows the account number it is intended for; this is true for all account types).
If you lose access to your contact e-mail address, it can be changed by providing the following documents:
- for legal entities:
- Tax ID (INN).
- Document confirming signee’s authorization to sign a restoration request (for executive directors, this is a copy of the order/resolution of appointment, for all others, this is power of attorney).
- Request addressed to Selectel CEO O. I. Lyubimov.
- for individuals:
- Copy of account holder’s passport photo page and photo of account holder displaying said passport photo page.
- Request address to Selectel CEO O. I. Lyubimov. The request must indicate the contract number and new e-mail address.
Depending on the restoration method selected by the client during account registration, documents may be sent electronically to the e-mail address email@example.com or personally delivered to the company’s office.
Please note: In the event of suspected unauthorized account access, additional documents and information may be requested.