Account and personal data (Profile)

All services require you register in our Сontrol panel and top up the relevant balance.

3 blocks are displayed at the top of the main page of the Control panel:

  • Support — you can open the context help, go to the knowledge base, and send a request to our technical support service by clicking Create ticket;
  • Balance — you can view the history of transactions, receive billing documents, and configure notifications, as well as top up the balance of your services by clicking Top up balance;
  • Profile — you can change the panel settings, set account security settings, add API keys, and also change the password for your account by clicking Change password.

The account menu with four items is available in the upper right corner:

  • Balance and payments — this section contains information on how to top up the balance, transfer funds from one balance to another, configure notifications and receive billing documents, as well as a list of connected services;
  • Referral program — this section contains general information about the features of the program, and here you can also send a request to participate in the referral program;
  • Tickets — in this section you can send a ticket to the technical support service;
  • Profile and settings — in this section you can edit your account information, change your password, or add an API key.

Open the “Profile and settings” section to change account information and panel settings. There are two ways to do this:

  • select Settings in the Profile block of the Control panel;
  • open the menu in the upper right corner and select Profile and settings.

Account information

The Account information block in the Account and panel settings tab displays the client data provided at the registration stage.

The data differs for different types of clients:

Residents of the Russian Federation Non-residents of the Russian Federation
Individuals (Personal account) full name
email
phone number		 full name
email
phone number
country
Legal entities (Business account) company name
INN
KPP
bank details (BIC, bank, correspondent account, settlement account)
actual address
legal address
contact details (phone, fax, contact person, email, phone number)
original billing documents*		 company name
country
VATIN
bank
SWIFT code
actual address
legal address
contact details (phone, fax, contact person, email, phone number)
GDPR**
Sole traders company name
INN
bank details (BIC, bank, correspondent account, settlement account)
actual address
legal address
contact details (contact person, email, phone number)
original billing documents*		 -
State institutions company name
INN
KPP
bank details (BIC, bank, personal account, settlement account)
actual address
legal address
contact details (phone, fax, contact person, email, phone number)
original billing documents*		 -

* Function for changing the method of obtaining original billing documents.

** Function for requesting an archive with all personal information that the company processes and stores, as well as for deleting the account.

If the client has a personal discount, it is also displayed on this tab.

At the moment, contact information cannot be changed for all customers.

Editing account information

To edit account information:

  1. Expand the (⋮) menu on the Account information tab.
  2. Select Edit details.
  3. Enter the new data in the ticket description form that opens.
  4. Click Submit ticket.

Please note that it is not possible to specify the name of another person and change the INN.

It is not possible to renew a contract, but you can transfer the services between accounts. To do this, register a new account and send us a ticket with a request to transfer services from your old account to the new one (learn more).

Panel settings

In the Panel settings section, you can select:

  • interface language — Russian or English;
  • panel theme — dark, light, or branded (Selectel);
  • user settings — when clicking Reset, the configured filters will be reset, and the order forms will return to their original state.