Billing and Payment

Adding Funds

All services in the Servers and colocation section of the Control panel are paid as part of the Main Balance. Learn more about how to top up your Main Balance.

Billing Options

The billing options below apply to the:

  • dedicated servers ordered from November 30, 2019;
  • Chipcore Line servers;
  • servers ordered under Special Offers before November 30, 2019.

The following billing options are provided for dedicated servers:

  • Daily billing
  • 1 month
  • 3 months
  • 6 months
  • 12 months

Service renewal is carried out in accordance with the current billing option. Dedicated servers can be paid for over a period from one day to 12 months. The following discount for configuration is applied when paying for several months at once:

  • from 3 months: 3%
  • from 6 months: 7%
  • from 12 months: 15%

When ordering custom configurations of dedicated servers, a one-time installation fee applies in addition to the server cost.

This fee is not charged when paying for 6 months or more.

Please note that in case of early withdrawal from a dedicated server paid for several months in advance, the refund will be made with the recalculation of the discount, by reducing it to the next suitable billing option.

Payment for Servers

Payment for Servers Ordered before November 30, 2019

To pay for a server for several months:

  1. Go to the Services tab on the server page.
  2. Expand the (⋮) menu.
  3. Click Pay.
  4. Specify the required payment period in the new window.

The funds will be debited from the balance immediately.

Payment for Servers Ordered from November 30, 2019

Automatic payment is set for all servers ordered from November 30, 2019. On the last day of the paid period, the service is automatically renewed at the expense of the funds from your account balance.

The paid period starts from the moment the server is transferred to the client.

The server delivery day is the billing day.

Please note that if the server was delivered from the 29th to the 31st day inclusive, then the 28th day of the month will be set as the billing day. In this case, the paid period will begin on the server delivery day.

Changing the Billing Option and Billing Day

Follow these steps to change the billing option and billing day for servers ordered from November 30, 2019:

  1. Go to the Services tab on the server page.
  2. Expand the (⋮) menu.
  3. Click Change billing option and billing day.

    Please note that by default, the billing day is the same as the server delivery day. That is, if the server was ordered on the 1st day of the month and delivered on the 3rd, then the billing day will be the 3rd.

  4. Specify the new billing day.

  5. Click Change billing option. The next following billing day will not change. The billing day will change only in the next billing period.

For additional services, the billing day and billing option are the same as for the server for which these services were ordered.

Example of Changing the Billing Day

Let’s consider an example, when a custom server with a billing option of 3 months was ordered on February 1.

The server was transferred to the client on February 3. The billing day is set on the 3rd day of the month.

On February 7, the client changed the billing day to the 15th day of the month, while the billing option remains the same (3 months). The changes will come into effect on the day the current payment period ends (May 3).

On May 3, the funds will be withdrawn for the period from May 3 to July 15. On July 15, there will be a withdrawal for the period from July 15 to October 15.

If There Are Insufficient Funds in Your Balance

If there are insufficient funds in your balance to renew the service, its status will change to «Unpaid» and we will notify you of the need to deposit funds via email specified during registration. The payment amount, the date of blocking, and the renewal procedure (manual payment or automatic withdrawal) will be indicated on the server page.

If payment is not received, the server will be blocked for a set period then permanently deleted. See the Disabling Servers article for more information.

If you need to postpone a payment or a payment takes a long time to clear, please create a ticket and describe your problem. Attach a scan of the payment receipt with the confirmation from the bank or a letter of guarantee with the mark of your organization. Doing so allows you to postpone payment for up to five days.

Please note that in the event of non-payment for the service, we continue to charge until the server is deleted.

Service Cancellation

Service Cancellation for the Servers Ordered before November 30, 2019

If you no longer need a dedicated server, disable monthly payment:

  1. Open the server card and select Services.
  2. Expand the (⋮) menu and click Disable automated payment.

Service Cancellation for the Servers Ordered from November 30, 2019

If you no longer need a dedicated server:

  1. Open the server card and select Services.
  2. Expand the (⋮) menu and click Disable service.

When the paid period ends, the service will be disabled automatically. The server and all server data will be automatically deleted at the end of the paid period. See the Disabling Servers article for more information.

Billing Documents

More information about billing documents and invoice.